Email and communication ethics

The part of your email address after the '@' is called your

• Username

• Domain Name

• Password

When is it appropriate to use the 'Reply to All' button when replying to an e-mail message?

• Any time the original e-mail is sent to multiple people

• When everyone who received the original message needs to know your reply

• So that everyone who receives the message knows that you sent a reply

• It is never appropriate to use the Reply to All button

A word or phrase used in a search

• Distribution list

• Keyword

• Address book

• To-do bar

Including someone in an e-mail message without their name being visible to the other recipients.

• Signature

• Blind copy carbon

• Spam

• Blind carbon copy

An electronic identifier inserted in e-mail messages that can contain text, hyperlinks, pictures, or an electronic Business Card

• Sign- post

• Marco list

• Signature

• Quick access toolbar

Emoticons in business emails help the reader to understand our mood

• True

• False

If your email explains everything, spelling and grammar is not taken into consideration by the reader.

• True

• False

You 'CC' someone in an email only if you want to:

• Keep them informed of the situation outlined in the email

• Want them to do something about what is mentioned in the email

• You should always tag your boss in CC

What is the last thing you should do before hitting send on your email?

• Conclude

• Proof read the mail

• Drink Tea

Why should you not type in all caps when writing an email?

• Because it will damage the keyboard

• Because it consume more space

• Because it's considered "yelling"