Communication

What are the two types of communication?

• Non-Verbal

• Verbal

• Gestures

• Professional

What is Body Language?

• Postures, gestures, and facial expressions.

• The exchange of information through the use of words.

• Your words say one thing but your body language say another.

• Speak from your point of view.

True or False: Communication is more than just talking face to face?

• True

• False

Four Styles of Communication

• Aggressive, Active Listening, Communication, Verbal

• Passive, “I” Messages, Assertive, Non-Verbal

• Aggressive, passive, assertive, passive aggressive

• None of the above

When a person states his/her position in a firm but positive manner is

• Aggressive

• Assertive

• Passive

• None of the above

The exchange of information through the use of words or actions is

• Active listening

• Body language

• Communication

• Aggressive

A person that is overly forceful, pushy, hostile or otherwise attacking in approach is known as

• Asserive

• Active listener

• Aggressive

• Passive

A person who has a tendency to give up, or give in without standing up for their rights and needs

• Aggressive

• Assertive

• Communication

• Passive

Which communication style is the most effective?

• Aggressive

• Passive

• Assertive

• Passive Agressive

Which of the following is considered a listening skill?

• Thinking before you speak

• Writing clear, simple statements

• Paying attention