Making a Good Impression [Cengage Ch 4]

Forget that your reader is a real person.

• Always

• Sometimes

• Never

Keep the reader in the forefront of your letter.

• Always

• Sometimes

• Never

Be courteous and tactful.

• Always

• Sometimes

• Never

Tags

CCSS.RL.2.6

CCSS.RL.8.3

Write impersonal letters that sound like form letters.

• Always

• Sometimes

• Never

Emphasis the "I" or "we" part of the message in business correspondence.

• Always

• Sometimes

• Never

I demand. . . Totally unacceptable. . . You allege. . .

• Always

• Sometimes

• Never

Write to your readers as if you were carrying on a professional conversation.

• Always

• Sometimes

• Never

Your business letters should be stuffy and overbearing, full of legalese and jargon.

• Always

• Sometimes

• Never

"As per your request . . ." "In lieu of . . . " "We regret to inform you that . . ."

• Always

• Sometimes

• Never

"Because . . ." "Soon . . ." "I'm also sending you . . . "

• Always

• Sometimes

• Never