Takata Quiz- Day 1

What is the issue with the Takata airbag?

• faulty Steering wheel

• faulty airbag inflator

• faulty dashboard

• faulty steering column

What are the three primary conditions that impact inflators? Select all that apply.

• Heat

• Humidity

• Time

• Tires

How many vehicles were affected by the recall in the U.S.?

• 3 million

• 10 million

• 85 million

• 100 million

True or False, Takata airbags were only used in economy low cost vehicles

• True

• False

The final fix is

• Switching out the airbag for the same version of the same airbag

• Removing the airbag and not putting anything in its place

• A salt packet

• A like of like repair

What is the ultimate goal of the Takata call agent? Select all that apply.

• Make and receive calls to customers affected by the Takata airbag recall

• Provide EXCEPTIONAL customer service by answering questions and resolving customer concerns

• Educate the customer on the importance of getting the Takata airbag recall repaired as soon as possible

• Schedule service appointments for repair on behalf of the customer.

What is an interim, or "like for like", repair?

• Replacing the old airbag with a newer version of the same airbag

• Removal of the airbag

• A salt pack, or desiccant

• None of the Above

Which of the following is a website you can use to check a VIN for recalls? Check all that apply.

• Google

• Safercar

• Takata.com

• NHTSA