World Quality Day 2020 Quiz 2

What does PDCA stand for?

• Play, Dive, Catch, Aim

• Preview, Disseminate, Cascade, Assert

• Print, Delete, Copy, Amend

• Plan, Do, Check, Act

Which document defines your day-to-day responsibilities in your role/position?

• Job Description

• Service Level Agreement

• Onboarding Training Plan

• Employee Development Plan

What does QMS stand for?

• Quantity Management System

• Quality Management System

• Questionable Mindset Syndrome

• Quotient Mixed Set

In case of absence of a team member, business continuity is guaranteed through the ___________.

An issue resulting to failure to achieve KPI targets or complaints should be recorded in __________.

• Corrections & Corrective Actions (CCA) Log

• Risk Analysis & Process Controls (RAPC)

• Key Performance indicator (KPI)

• L5 Process Document

What measure should be done to prevent an issue from happening again?

• Correction

• Immediate action

• Preventive action

• Corrective action

For which ISO standard is Henkel GBS+ certified?

ISO ____:____

(Type in your answer in XXXX:XXXX, where X is a number.)

Which of the following can be used for recording risks analysis and their related controls within the Operations? Select all the applicable answers.

• Corrections & Corrective Actions (CCA) Log

• Risk Analysis & Process Controls (RAPC)

• Failure Mode & Effects Analysis (FMEA)

• Strengths, Weaknesses, Opportunities & Threats (SWOT)

• Quality Improvement & Control System (QUICS)

TRUE or FALSE: The Service Level Agreement (SLA) is a signed agreement between GBS+ and the Process Owner.

• TRUE

• FALSE

Where can you find the organizational structure of the entire Henkel organization?