Pivot Point Human Relations 101.05

A deep admiration for someone or something is referred to as:

• respect

• integrity

• commitment

• trustworthiness

A polite behavior that shows respect for other people is called:

• habit

• attitude

• courtesy

• personality

A routine behavior that is repeated regularly and tends to occur unconsciously defines:

• habits

• attitude

• courtesy

• personality

After performing a service on a hard-to-deal-with client, Diane vents her frustrations to other clients. Which of the following terms identifies Diane’s display of emotion?

• vitality

• attitude

• flexibility

• grammar

All of the following statements describe methods to build self-respect EXCEPT:

• resisting negative influences

• seeking out other positive people

• feeling down about yourself and others

• accepting and embracing change

An example statement of self-respect is:

• "I like myself and I have integrity."

• "I appreciate the personal qualities of others."

• "I believe in myself and my ability to make my way in the world."

• "I demonstrate my respect for others and others respect me in return."

An outward reflection of your inner feelings, thoughts, attitudes and values defines your:

• hygiene

• posture

• personality

• sense of humor

Positive self-esteem in action can be described as:

• avoiding eye contact

• forming short-term friendships

• telling the truth and keeping commitments

• having negative beliefs about family/society

Proper conduct in relationships with your employer, co-workers and clients is known as:

• economics

• communication

• personal hygiene

• professional ethics

Responding calmly versus reacting impulsively represents a person who is practicing:

• reliability

• insincerity

• enthusiasm

• emotional balance