Email Etiquette

What is the subject of an email?

• like a school subject - math, science, reading..

• a long sentence describing the email

• a short description of the email

• None of the above

Which of the following is NOT an appropriate greeting for a professional email?

• Dear __________,

• Hello Mrs. Thompson,

• Hello, James,

• Sup?

How do you properly format an email?

• Subject, Body, Signature

• Subject, Body, Salutation, Closing

• Signature, Body, Salutation, Subject

• Subject, Salutation, Body, Closing, Signature

Which of the following is NOT a proper email closing?

• Thank you for considering my request/suggestion/comments.

• Please do not hesitate to contact us in the future if we can be of any further assistance.

• Thank you for everything, Bye.

• Thank you for your consideration on this matter.

What is an appropriate closing phrase?

• Thanks a bunch,

• Regards,

• Yours truly,

• Chat soon,

What is wordiness?

• The amount of words used.

• The use of synonyms or simple words.

• The use of far too many words or unnecessarily complex or abstract words.

• Reducing how much words you use to talk.

Why can wordiness affect your customer interactions?

• Wordiness can seriously detract from the coherency and quality of your writing and frustrate your readers.

• Wordiness can attract to many customers.

• Wordiness can add coherency and quality to your writing.

• Wordiness can help with over explaining a situation.

Which of the options below is a phrase that we should avoid with customers as it can be misinterpreted?

• Are you able to let me know about this by ____?

• I have a question about ___.

• Can we circle back to ___?

• Per my last email.

What were the four proofreading tips learned during the course?

• check spaces, check specifics, check tone, check grammar

• Check clarity, check specifics, check tone, check spelling and grammar

• Check your capitals, check clarity, check spelling and grammar

• Check you voice, check specifics, check clarity

What is email etiquette?

• right and wrong things on the internet

• an established set of guidelines for how people should communicate electronically

• the do's and don'ts

• formal way to send a text message