THE FINAL QUIZ

What is the term used to define the following description:

A planned and structured approach that moves a business from its current state to a desired future state

• Change

• Change Management

• Impact of Change

• Change Agent

Select any of the following that are internal environment factors.

• Employees

• Competitors

• Corporate Culture

• Technological

• Organisational Structure

What are the 3 external operating environment factors?

(in alphabetical order)

Consider the MACRO environment. From the list below, which factor is missing?

Socio-cultural

Technological

Economic

Political

Legal

Environmental

Which of the following are characteristics of the Socio-Cultural factor of the Macro Environment.

• social attitudes,values and lifestyles that impact on a business

• determine which good and services will sell

• increase efficiency

• improve the quality and range of products and services

TRUE of FALSE

Consultants provide advice on specific areas of a business, where as professional services are external providers to the business.

• TRUE

• FALSE

• THEY ARE THEY SAME

The change stage of Lewin's change theory is characterised by: (select all that apply)

• implementing the change

• changes are solidified

• preparing the organisation

• involving all stakeholders

• strong leadership and direction

Which stage of Lewin's change theory is described below?

Prepare for the change

Determine the change

Manage the change

• Unfreeze

• Change

• Refreeze

Select all that are benefits of using a force field analysis.

• Clearly indicates when change should not happen

• provides a visual summary of key factors

• its the most easy and time efficient tool for managers to use

• identifies obstacles and actions

What is step 4 of Kotter's Change Management?