SOLUTIONs: Communication Competence

Which communication competence solution is Edwin applying below?

Edwin is giving room for Yen Fay to speak by listening carefully to her advice due to the fact that he did something wrong. Edwin is listening attentively and putting himself on Yen Fay's viewpoints at that moment in time.

• descriptive language

• perception checking

• empathic listening

• wide range of behaviors

Which communication competence solution is Laikee applying below?

When Laikee was interrogated by the detectives at the police station, she paid attention as not to present suspicious bodily movements. She showed respect to the detectives by maintaining a good sitting posture (sit right up) and establishing eye contact. She also gave direct and consistent answers instead of avoiding eye contact, acting aggressively and beating around the bush with her answers. By avoiding over-dramatic verbal and non-verbal behaviours when making her statements to the detectives, this shows that she is being respectful and interested to help solve the mystery.

• non-assertion

• perception checking

• wide range of behaviors

• empathy

Which communication competence solution is Laikee applying below? (more than 1 answer)

When Laikee was interrogated by the detectives at the police station, she paid attention as not to present suspicious bodily movements. She showed respect to the detectives by maintaining a good sitting posture (sit right up), listening attentively and establishing eye contact. She also gave direct and consistent answers instead of avoiding eye contact, acting aggressively and beating around the bush with her answers. By avoiding over-dramatic verbal and non-verbal behaviours when making her statements to the detectives, this shows that she is being respectful and interested to help solve the mystery.

• indirect communication

• self-monitoring

• sensitive to the audience

• assertion

Which concept BEST describes the type of communication competence solution that Danny is applying below?

Instead of making assumptions about Sam's behavior towards his girlfriend, Danny approached Sam and described the behavior by saying, "Hi Sam! I noticed that you were hanging around a lot with this girl Saleisha."

Then, Danny proceeded this by giving his possible nonjudgemental (so that Sam would not be offended) interpretations to what he saw, which are, "Are you helping her with something and she’s thankful to you or you are just being friendly with her as you know her well?"

After describing Sam's behavior to Sam himself which Danny might have misinterpreted and giving his 2 interpretations, Danny asked for clarification to Sam by saying, “Can you tell me what’s going?”

This rechecking of a wrong assumption of someone rather than committing a misperception can help avoid a fight or losing a friendship between Danny and Sam.

I was invited to make a public speech at TED Talks about building my new StartUp company before the age of 20. I have never spoke in front of the audience before. Therefore, in preparation of my speech and to become a better speaker when speaking in public, I should apply ALL of the following aspects below: (more than 1 answer)

• sensitive to feedback

• sensitive to audience

• sensitive to context

• perception checking

• passive aggression

Instead of pseudolistening or multitasking during a lecture, which concept should you apply below so that you are able to fully capture and comprehend what the lesson is about?

• descriptiveness/descriptive language

• concrete language

• empathic listening

• critical listening

• assertion

Fill in the blank with the BEST communication competence concept.

I want to explain about the basics of gaming to my grandmother who has no idea of gaming. When I communicate verbally with her, I should apply more _________________ language / words so that she can understand me clearly.

SITUATION: My best friend Elis has been avoiding me for a week now. Today, in class I saw her whispering to Jane while staring at me. Then, I caught them laughing afterwards. This is really making me angry. I think after class, I'm going to give her my two cents.

QUESTION: Instead of having negative thoughts, which concept should I apply when I approach Elis to become a more competent communicator?

Which concept describes this situation:

"The ability to pay close attention to one’s own behavior and use these observations to shape the way one behaves."

Which concept describes this situation:

"The ability to come up with a range of frameworks for viewing an issue and analyse the behavior of other people."