THC3-QUALITY SERVICE MANAGEMENT IN TOURISM AND HOSPITALITY I

THC3-QUALITY SERVICE MANAGEMENT IN TOURISM AND HOSPITALITY I

University

50 Qs

quiz-placeholder

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THC3-QUALITY SERVICE MANAGEMENT IN TOURISM AND HOSPITALITY I

THC3-QUALITY SERVICE MANAGEMENT IN TOURISM AND HOSPITALITY I

Assessment

Quiz

Business

University

Hard

Created by

Perla Pascua

Used 34+ times

FREE Resource

50 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What is the term use in retailing for product?

merchandise

raw materials

finished good

service

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following statement is not the definition of product?

it can be a service or an item

it can be physical or in virtual or cyber form

it is made at a cost and each is sold at a price

it is the activities such as tourism, banking and selling things

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

It is the standard of something as measured against other things of a similar

kind.

product

service

quality

total quality

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

It is being defined as being suitable for its intended purpose while satisfying customer expectations

product

service

quality

total quality

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

This includes the systems and infrastructure and created to organize delivery of the service.

product/service features

Freedom from Deficiencies

technical quality

functional Quality

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The hospitality customer goes through many interactions with employees in the creation and delivery of a hospitality experience

product/service features

Freedom from Deficiencies

technical quality

functional Quality

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Which of the following that best example of adventure tourism?

boat tour

bus tour

hot air ballooning

tour guides

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