THC3-QUALITY SERVICE MANAGEMENT IN TOURISM AND HOSPITALITY I

Quiz
•
Business
•
University
•
Hard
Perla Pascua
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50 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
What is the term use in retailing for product?
merchandise
raw materials
finished good
service
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following statement is not the definition of product?
it can be a service or an item
it can be physical or in virtual or cyber form
it is made at a cost and each is sold at a price
it is the activities such as tourism, banking and selling things
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
It is the standard of something as measured against other things of a similar
kind.
product
service
quality
total quality
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
It is being defined as being suitable for its intended purpose while satisfying customer expectations
product
service
quality
total quality
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
This includes the systems and infrastructure and created to organize delivery of the service.
product/service features
Freedom from Deficiencies
technical quality
functional Quality
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
The hospitality customer goes through many interactions with employees in the creation and delivery of a hospitality experience
product/service features
Freedom from Deficiencies
technical quality
functional Quality
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Which of the following that best example of adventure tourism?
boat tour
bus tour
hot air ballooning
tour guides
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