The General Customer Service
Authored by Sandrene McGhie
Professional Development
Professional Development
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15 questions
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1.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
Select from the options below the possible reasons why a customer's policy would cancel:
Non-payment cancellations
Insured Request
Incorrect/Missing Information
Returned Down Payment - Bank Information
All of the above
2.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What does it mean when a DNR is set on a customer's policy?
A CSR cannot take a payment once the policy is lapsed until all issues have been resolved
A CSR can take a policy to reinstate the policy
A CSR should submit a request to have the DNR removed and then take the customer's payment
3.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What does it mean when a non-renewal flag is set in a customer's policy?
The Insurance Company does not wish to offer the customer the opportunity to renew
The CSR is not happy with the call and added a non-renewal flag to the customer's policy
The customer increased their coverages and their policy has to be rewritten
4.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What are some reasons why a DNR would be added to a policy?
Company Election
Loss Exposure
Missing Underwriting Information
Two NSF's in a Row
All of the above
5.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
What are some reasons why a non-renewal flag would be added to a customer's policy?
Insured Request
Unacceptable Risk
Missing/Incorrect Information
Agent Request
All of the above
6.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
In most states how many days does a customer have to reinstate a policy after it has lapsed due to non-payment?
30 days
90 days
60 days
10 days
7.
MULTIPLE CHOICE QUESTION
2 mins • 1 pt
How many days do customers in CA and NC have to reinstate a policy once it has lapsed for non-payment?
30 days
60 days
90 days
100 days
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