ITIL 4 Foundation_4D

In the PESTLE model what does the letter “S” stand for?

• Social

• Streams

• Strategy

• Scarcity

If a required skillset is in short supply it may be difficult for the service provider to know what is needed without additional superfluous contact with partners, hiring agencies and contractors. What term best describes this factor for dealing with partners or suppliers?

• Demand patterns

• Resource scarcity

• External constraints

• Strategic focus

Which pair of terms does NOT represent a valid ITIL 4 dimension?

• Partners and suppliers

• Social and environmental

• Value streams and processes

• Information and technology

What considerations influence the supplier strategy of an organization?

• Contracts and agreements

• Type of cooperation with suppliers

• Corporate culture of the organization

• Level of formality

Which dimension of service management considers governance, management, and communication?

• Organizations and people

• Information and technology

• Partners and suppliers

• Value streams and processes

Which is NOT a key focus of the ‘information and technology’ dimension?

• Security and compliance

• Communication systems and knowledge bases

• Workflow management and inventory systems

• Roles and responsibilities

What is a series of steps an organization takes to create and deliver products and services to consumers?

• Process

• Value streams

• Procedures

• Practices

What does the letter “P” stand for in the PESTLE model?

• Political

• Processes

• Procedures

• Practical

What is a key attribute that should be included in an information and technology baseline?

• Availability

• Utility

• Warranty

• Resiliency

Organizations should examine how they perform work and map all the value streams they can identify as well as barriers to workflow. What term best describes these wasteful barriers?

• Orchestration activities

• Non-value adding

• Constraints

• Value streams