HRM 136 - Quiz #01
Authored by Clarence Orito
Social Studies, Professional Development, Business
University
Used 8+ times
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50 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It has the overall impression of customers as regards the weakness or excellence of the service
Quality Control
Quality Service
Service Strategy
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is the aspect that refers to how it was delivered
Functional Quality
Technical Quality
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
It is the aspect that refers to what is delivered
Functional Quality
Technical Quality
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
These are the three dimensions of Service Quality, EXCEPT
Physical Facilities
Food and Beverages
Materials
Staff
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Is the measuring and gathering of customer feedback
Service Strategy
Service Performance
Customer Results
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
These are examples of how to gather customer feedbacks, EXCEPT
Customer surveys
Through Social media
Employee Training
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
These are factors that contributes to service performance, EXCEPT
Employee Training
Employee Empowerment
Employee Suspension
Employee Rewards
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