Introduction to Professional Communication

a courteous, conscientious and generally businesslike manner in the workplace

• etiquette

• professional

• criticism

• discrimination

establishing and maintaining a relationship between an organization and the public

• Advertising

• Marketing

• Public Relations

• Professional

a paid communication which attempts to influence opinion

• Advertising

• Public Relations

• Marketing

• Professional

Process of planning, pricing, promotion, selling and distributing goods or services which help to satisfy a market's needs and wants

• Professional

• Netiquette

• Public Relations

• Marketing

the receiver hears only the content and not the feeling of the message

• Appreciative Listening

• Empathetic Listening

• Deliberative Listening

• False Listening

Listening for pleasure or recreation

• Partial Listening

• Full Listening

• False Listening

• Appreciative Listening

Used to enhance, participate and understand a relationship

• Appreciative Listening

• Empathetic Listening

• Deep Listening

• Verbal Communication

When the receiver pretends to listen but is thinking of other occurrences

• Selective Listening

• Partial Listening

• False Listening

• Full Listening

Receiver is physically hearing the words, but choosing not to acknowledge the words

• Partial Listening

• False Listening

• Selective Listening

• Deep Listening

Partial Listening

• listening for pleasure of recreation

• listening to another person with the best of intent but then becoming distracted

• truly understanding a message when the mind is quiet and free of distractions