SPANISH CUSTOMER SERVICE - LESSON 1 VOCABULARY QUIZ

The exchange of information and/or ideas through verbal, nonverbal, or written messages.

• CUSTOMER

• EXPECTATION

• COMMUNICATION

• NEEDS

Things that are basic and necessary for a decent quality of life. Needs include shelter, food, and clothing.

• CUSTOMER

• EXPECTATION

• COMMUNICATION

• NEEDS

A person who purchases an item or service from a business

• CUSTOMER

• EXPECTATION

• COMMUNICATION

• NEEDS

What a person believes or anticipates will happen.

• CUSTOMER

• EXPECTATION

• COMMUNICATION

• NEEDS

A chance to take action or progress in some way.

• SERVICE

• OPPORTUNITY

• INDUSTRY

• BRAND EQUITY

The act of serving or helping another person.

• SERVICE

• OPPORTUNITY

• INDUSTRY

• BRAND EQUITY

The act of serving or helping another person.

• SERVICE

• OPPORTUNITY

• INDUSTRY

• BRAND EQUITY

The measure of customer loyalty to a brand

• SERVICE

• OPPORTUNITY

• INDUSTRY

• BRAND EQUITY

A basic category of business activity. This word can describe very specific business activity (ex: all businesses that sell or produce oil)

• SERVICE

• OPPORTUNITY

• INDUSTRY

• BRAND EQUITY

TRUE OR FALSE - 9. SERVICE -A basic category of business activity. This word can describe very specific business activity

• TRUE

• FALSE