Higher AIT - Communications

How many methods of communication are there?

• 5

• 4

• 6

Internal communication tends to be...

• Informal

• Formal

External communication is important because...

• It helps create a good impression

• It helps work to flow within the office

• It helps foster good relationships between staff

What is the software package used for VISUAL communication?

• PowerPoint

• Publisher

• Excel

• Access

What are the advantages of written communication? (Pick 2)

• Provides a permanent record for the future

• Allows for a two way discussion

• Appropriate for personal messages and delicate situations

• Can be more structured and consistent

What are the disadvantages of written communication? (Pick 2)

• Can take longer to prepare and send

• Sender cannot use non-verbal cues, such as body language

• Distractions and interruptions can interfere

• Number of participants may be limited

What are the advantages of oral communication? (Pick 2)

• Allows for two-way discussion/interaction

• Information can be given quickly

• Provides a permanent record for the future

• Can be more structured and consistent

What barrier to effective communication is this "The receiver doesn't engage with the message so the meaning is lost"

• Lack of interest

• Lack of feedback

• Differences in perception

• Distortion

What barrier to effective communication is this "Too much information can make the recipient tired and confused"

• Information overload

• Lack of feedback

• Differences in perception

• Distortion

What method of communication would you use if you wanted to ask your colleague for advice?

• Written

• Oral

• Electronic

• Visual