Listening

The listener participates fully in the communication process in ______ listening.

• active

• passive

• impatient

• unaware

When the listener doesn't actively participate in the communication process, this is ______ listening. 

• active
• passive
• empathic
• appreciative

Unfamiliar language, speech problems and reduced hearing ability are all:

• feedback
• internal barriers
• external barriers

Ignorance, intolerance, stress and tuning out are all:

• feedback
• internal barriers
• external barriers

What is the best way to understand people?

• listen to them
• think about what you are going to say next

When you actively listen to someone, it helps you understand the message they are communicating.

• true
• false

Nodding your head and smiling sends the nonverbal message that you are listening.

• true
• false

Giving feedback to someone you are listening to can be done through verbal or nonverbal communication.

• false

• true

Asking clarifying questions is a way to give positive feedback to someone you are talking to.

• false
• true

Checking your phone while listening to someone shows that you are listening.

• true
• false