Communication Skills

Three styles of communication

• Active, Passive, Assertive

• Active, I messages, Aggressive

• Active Listening, Assertive, Aggressive

• None of the above

An Example of Verbal Communication is

• Phone Conversation

• Email

• Body Posture

• None of the above

The exchange of information through words or action is

• Communication

• Listening

• Aggressive

• All of the above

Communication involves

• Writing

• Reading

• Listening

• Speaking

• All the above

Communication involves SENDER AND .............................

A person who states his/her position in a firm but positive manner is

• Assertive

• Passive

• Aggressive

• None of the above