Business Management 4.1 - KPIs

Complete the KPI:

____________ of Staff Turnover

Complete the KPI:

____________ of Customer Complaints

Complete the KPI:

____________ of Sales

Complete the KPI:

____________ of Staff Absenteeism

Complete the KPI:

____________ of Wastage

Complete the KPI:

____________ of Workplace Accidents

Complete the KPI:

____________ of Productivity Growth

Net profit is calculated using the formula:

• Revenue x Expenses

• Revenue - Expenses

• Revenue  $\div$  Expenses

• Revenue + Expenses

Which of the following KPIs would be most appropriate to determine whether safety had improved?

• Number of Sales

• Number of Workplace Accidents

• Level of Wastage

• Percentage of Market Share

Which of the following KPIs would be most appropriate to determine whether a new advertising campaign had been effective in attracting new customers?

• Number of Sales

• Level of Staff Turnover

• Level of Wastage

• Rate of Staff Absenteeism