Project Quality Management I (25)

Quality is very important to your company. Each project has a quality statement that is consistent with the organization’s vision and mission. In both internal and external Manage Quality, the broader definition of quality assurance, is provided on projects to:

• Ensure confidence that the project will satisfy relevant quality standards

• Monitor specific project results to note whether they comply with relevant quality standards

• Identify ways to eliminate causes of unsatisfactory results

• Use inspection to keep errors out of the process

In quality management, you plan to conduct tests for objective information about the product or service under test according to project requirements. Your intent in conducting these tests is to is:

• Ensure the product is acceptable under certain circumstances

• Examine the work products to see if they conform to requirements

• Take action to bring a defective or nonconforming component into compliance

• Find errors, defects, bugs, or other non-conformance problems

The requirements management plan is useful in Plan Quality Management because it:

• Provides better product definition and product development

• Helps document stakeholder needs and expectations

• Helps plan how quality control will be implemented on the project

• Helps manage requirements the quality management plan will reference

Assume you are working to Manage Quality on your project. You decided you wanted to select a tool that could help result in cost reduction and quality improvement so you used:

• Process decision point program charts

• A roadmap

• Design for X

• Force field analysis

You are leading a research project that will require between 10 and 20 aerospace engineers. Some senior-level aerospace engineers are available. They are more productive than junior-level engineers, who cost less and who are available as well. You want to determine the optimal combination of senior- and junior-level personnel. In this situation, the appropriate technique to use is to:

• Conduct a design of experiments

• Use the Ishikawa diagram to pinpoint the problem

• Prepare a control chart

• Analyze the process using a Pareto diagram

Check sheets are often called tally sheets. They are useful because they:

• Can be used to formulate the problem for a cause-and-effect diagram

• Use statistical techniques to compute a “loss function” to determine the cost of producing products that fail to achieve a target value

• Can be displayed in Pareto diagrams

• Can organize facts to help solve quality problems

In Control Quality, it is useful to recognize when to use certain concepts, one of which is attribute sampling. Its concern is to:

• Concentrate on prevention

• Focus on conformance

• Identify special causes

• Determine tolerances

Your project scheduler has just started working with your project and has produced defective reports for the past two accounting cycles. If this continues, these defective reports could provide the potential for customer dissatisfaction and lost productivity that is due to rework. You discovered that the project scheduler needs additional training on using the scheduling tool that is used on your project. The cost of training falls under which one of the following categories?

• Overhead costs

• Failure costs

• Prevention costs

• Indirect costs

In order to use approved change requests as an input to Control Quality, it is important to:

• Have a change management plan

• Update the change log

• Implement recommendations from the CCB

• Verify their timely implementation

As you work to prepare your quality management plan for your project, you want to be able to determine which project deliverables and processes will require quality review. Therefore, you should:

• Consider the organization’s structure

• Use statistical sampling

• Review the scope baseline

• Use check sheets