Chapter One : May I help you?

Shopkeeper : Good morning sir, Can I help you?

Customer : I am looking for a pair of leather shoes.

Shopkeeper : What size are you looking for?

Shopkeeper : 39

Where does the conversation most likely take place?

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“No one benefits from a road rage incident”

The underlined word means ….

• Makes money

• Use wisely

• Perform service

• Receives an advantage

• Stop immediately

Sri : It's very cold here. ....

Tri : Sure. No problem

Which is the best answer to complete the conversation?

• Would you mind if I turn on the fan?

• Would you turn off the fan?

• Could you close the door?

• May you leave now?

• Can I buy you a new fan?

Aisha : Can I borrow your magazine?

Hana : Sure. But if you borrow it, take care of it well

Aisha : Okay.

What does Hana express?

• Instruction

• Suggestion

• Advice

• Warning

• Notice

Teacher : If you see a guest walking off walkways, standing or climbing on exhibit barriers, shouting at or teasing animaals, throwing objects into exhibits or littering the zoo grounds, please contact the oo staff member.

Students : Yes, sir.

Where does the conversation take place ?

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The Informal way to offer something is….

• Would you like a piece of cake?

• Are you up for some chips?

• Would you like me to get you some cokes?

• Can I get you some fresh fruits?

• May I offer you a cup of hot tea?

How do you say when you want to refuse a help from someone?

• Thanks a lot for your help. I’m so grateful.

• Yes, sure.

• I’m sorry, but I’d rather to do it on my own. Thank you.

• Sure I will do you a favor.

• No problem.

Why do people travel by train rather than bus, plane, or boat? Some say it is a cheaper way to travel. Others may fed up with the headaches and worries associated with going to the airport anda flying. If you have a car, you can leave the driving to someone else. However, you will meet traffic jam. That’s why most people like travelling by train.

Which transportation can people choose if they travel?

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Usually a shopkeeper say ………… when he/she wants to help customer.

• “Are you busy? I need some help”

• “Is there anything I can help you with?”

• “Excuse me, do you work here?”

• “Do you want to buy our product or not?”

• “No thanks, I can do it myself”

Robby : I heard there will be a concert tonight. Would you like to go with me?

Anna : I’m afraid I cannot.

Robby : Why? I think you really love the band.

Anna : Yes, I do. But I have many works at home.

Robby : Let me help you, then.

Anna : ___________

Robby : Never mind. That’s what friend should do.

What should Anna say?

• I really appreciate your help

• I don’t need your help

• I am fine, thank you

• I will go, too

• Don’t worry