Business VIP care

Can we change the billing name on business account?

• Yes, missing word only

• Yes , We can change the ful name

• No.

What should I do if the account doesnt have authorize user?

• Refer to the store to verify Photo id and tax id

• Use alternative verification

• Verify as normal you do.

What an End User can do?

• Make a payment

• Suspend line for lost or stole

• Add a soc with $0 charge

• insurance claim

Can we use the standar verification with Wells Fargo or Boeing?

• No

• Yes

How many AUs can be added on the an account

• They can added many as can fit into AUs fields.

• No more of 20 Authorize users.

• Only 2 Authorize users can fit into AUs fields and Contact Name.

What's included in troubleshooting ?

• Mobile device unlock

• Placing handset exchange order

• Add a Data soc $0

• Add a voicemail box

When I need to use the alternative Verification?

• The customer doesnt have the mobile phone.

• The customer did'nt receive the OTP text message.

• There are no AUs listed on the account

• The current AUs is no longer with the company

What information can't never release to Authorize user?

• Birth dates

• Call/data details

• Account number

• Credit card or bank account last 4 digits

What items cant never include a memo?

• Social securiy number

• Last name of previous CSRs or Dealer

• Phone number of the caller

• Name of the caller or Authorize user

When we can remove special instructions?

• when situation has been resolved

• When there is a phone number listed on the account