2.4 - Active listening quiz

What should you do if somebody is talking to you and they are finding it difficult to keep the conversation going?

• Stay silent and give them some time to think of something to say

• Talk about yourself

• Ask lots of questions about the topic they are talking about

• Look them in the eyes without blinking

What should you do if you are having a nice conversation with somebody you have just met?

• Try to find something you have in common so that you connect

• Talk about your personal problems

• Talk about your achievements

• Stay silent

What should you do if somebody is telling you something serious or sad?

• Try to change the subject and talk about something positive

• Ask them lots of questions

• Stay silent and don't look at them

• Tell them you here to listen and encourage them to speak

What should you do with your eyes when you are listening to somebody speak?

• Look around the room

• Look at your feet

• Look at their eyes (if it is culturally acceptable)

• Look at your hands

What should you do with your head when you are listening to somebody speak?

• Nod slowly

• Nod quickly

• Shake your head

• Do not move your head

What should you do with your hands and arms when you are listening to somebody speak?

• Fold your arms

• Rub your hands together

• Nothing

• Touch your face

What should you do if you don't hear what somebody says?

• Apologise and ask them to repeat what they said

• Do nothing

• Look confused

• Tell them they are not speaking clearly

Which word is different?

• Really?

• Wow!

• Cool!

• Oh dear!

Which of these show you have understood what the person has said?

• Eye contact

• Touching your face with your hands

• Saying 'mmmm'

• Repeating what the other person has just said

Body language is not important when you are listening to somebody.

• True

• False