BTEC DIT C3 LAA - Communication with Stakeholders

A Stakeholder is

• a person who is responsible for a technology or a series of technologies. They have to make sure that systems are maintained, configured and reliable.

• those with an interest or investment in a business or organisation and who are affected by changes, decisions or financial concerns, such as employees and suppliers

• a named person in an organisation who takes responsibility for the safety and security of the organisation's data.

• is a computer that manages lots of processing requests, delivering data between machines that are connected in a local network

Identify which of the following are private or direct communication methods,. (Choose all that apply)

• A corporate website

• Email

• Live online chat

• Social Media page

• Voice Communication

Identify which of the following communications are suitable for public communication channels. (Choose all that apply)

• Product information, such as special features

• Customer payment details

• Customer queries such as order information

• Advice on using a product

• Special offers

Identify which of the following are social media platforms that may be used by organisations to promote their businesses. (Choose all that apply)

• Twitter

• Instagram

• Corporate Website

• Live chat facility

• Facebook

A ________________ (private/public) communication channel is most appropriate for taking a customer's contact information

Identify who of the following are the stakeholders of a business. (Choose all that apply)

• Employees

• Suppliers

• The Local Community

• Customers

• The owners

Identify the most appropriate communication channel for sharing price reductions and special offers

• Live chat facility

• Voice communication

• Social media page

• Social media private message facility

Which public communication tool is informal and allows the organisation's stakeholders to communicate with each other, perhaps exchanging news and opinions?

• Corporate Website

• Social Media page

Which public communication tool is formal and communicates important information about the organisation, such as its main products and where they can be purchased?

• Corporate Website

• Social Media page

A ________________ (private/public) communication channel is most appropriate for sharing information about the features of a product.