TS5015FP_C6&7_Check Out Guest & Process Payment

Which of the following are information that needs to be confirmed before processing a guest's checkout?

• Guest's nationality

• Guest's full name

• Guest's identification number

• Guest's duration of stay

Preauthorisation cannot be processed on this card

Two signatures that tally are required for this mode of payment to be accepted as a form of payment.

A cash float assigned to each Front Office Agent and is placed in the assigned safe box after the FOA leaves for her shift.

A cash float that is assigned to a particular station and require a handing over and takeover process

The guest gave a Debit Card when credit was established at check-in, Thomas, the FOA should

• decline and insist on a credit card.

• accept and process a preauthorisation on the debit card.

• accept and process a sale transaction of the required deposit.

• accept and update the debit card number in the system and advise the guest to provide the card at check-out

S$1800 is required to guarantee for Mr Cole's stay. He advised Fiona, the FOA, that he will give US$ instead. How much should she collect from him?

The exchange rate is US$1 = S$1.35

• $1333.40

• $1334.00

• $2430.00

• $2500.00

A voucher, which is treated like cash , up to the amount stipulated on the voucher, is known as a

• cash voucher.

• value-based voucher.

• service-based voucher.

• cash-based voucher.

At checkout, Lyn noticed that the billing instructions, RM TO TA. How should she proceed with the room charges?

• Present the room charge to the guest and get him to acknowledge the charges. After that, proceed to city ledger the room charges.

• Present the room charge to the guest and get him to acknowledge the charges. After that, request for the hotel voucher and proceed to city ledger the room charges.

• City ledger the room charges without getting the guest acknowledgment.

• Request for the hotel voucher if not received, and get the guest to sign on the voucher before charging it to the TA's credit card

When trying to process a city ledger charge, Anna realised she is not able to do proceed. She had no problems before. What might be the reason?

• Her cashier code is not activated.

• Wrong profile attached.

• The charges have exceeded the preauthorisation limits.

• The company does not have approved credit facilities.