Effective Communication

Why do we communicate? ( there may be more than one correct answer )

• Its a basic need

• key to all relationships

• To get what we want

• To annoy people

Which type of communication is becomming more popular?

• written

• spoken

• electronic

What should you consider with electronic communications? (Tick all that apply)

• using capitals may feel like shouting

• misunderstood by the reader

• short staements may appear blunt

• what time you send the message

• using emojis to cheer up the reader

Sometimes carers need to ---------- how they communicate with service users.

Tick all of the answers that apply.

Why may people face barriers to communication?

• English as an additional language

• Visual Impairments

• Hearing difficulties

• Learning difficulties

• Brain Injury

What is the definition of empathy?

• Not caring about others feelings

• Having no feelings about a situation

• Being able to understand and share feelings and values of others

• Being able to see things from one perspective- your own

An effective care worker will be able to ---------their communication to suit the situation and make service users feel -------------

Apart from empathy and adapting ,how else do you show you value a person through communication?

• Show verbally and non verbally that you are interested

• Be respectful and give eye contact

• Use active listening

• Display open body language

• All of these options