ProStart 1 Chapter 22: Introduction to Management

An operation's vision statement serves to communicate

• what the organization wants to be in the future

• what the organization wants to do right now

• whom the organization is currently serving

• when the organization was created and its history

"Making a list of the steps that need to be taken to change the current policy" might be which step of the problem-sovling model?

• Select the best solution

• Implement the action plan

• Develop an action plan

• Define the problem

Employees respond to and are more easily motivated by managers when

• the manager lets them take home extra food from the evening

• the employees respect and trust the manager

• the manager posts the schedule 1 day prior to the schedule starting

• the employees are permitted to choose the uniform

What can be an important tool for managers to use to communicate specific task standards and responsibilities to an employee?

• employee handbooks

• to-do list

• goal setting

• job descriptions

A mission statement describes what a company wants to do

• right now

• in 2 years

• next year

• in general in the future

Which of the following is NOT a behavior of a good leader?

• Help a coworker learn a better way to complete a task

• Work hard to model and demonstrate expected behavior

• Avoid telling others what is expected of them

• Treat everyone fairly

The first step to solving a problem is to

• document the problem

• define the problem

• develop an action plan

• determine the root cause

One of a manager's responsibilities is

• asking the sous chef to prep ingredients

• creating recipes

• greeting and seating guests

• food costing

"Guests are complaining that they are waiting too long to be seated" is an example of what in the problem solving model?

• Develop and action plan

• Select the best solution

• Determine the root cause

• Define the problem

A specific description or statement of what a manager wants to acheive is known as

• a goal

• an objective

• a mission

• a vision