PSP Quiz - 1

Which of the following statements regarding tracking of customer interactions are true?

• Customer interactions like calls, visits, and mails can be recorded by employees with account and activity management.

• Activities are fully integrated with business transactions such as leads, opportunities, orders, and so on

• Managers can use reports or the account overview to see the details of customer interactions.

• All of the above

Which of the following features does SAP Business ByDesign offer to support project managers?

• Project Cockpit mobile app

• Rich project management functionality

• Integrated analytics

• All of the above

Which artifacts does SAP Business ByDesign project management offer for project planning?

• Project Plan

• Milestones & Tasks

• Network Activities

• Project Expense

Which areas of the professional services lifecycle are covered in SAP Business ByDesign?

• Resource Management

• Invoice Management

• Time & Expense Management
  

• All of the above

In which sequence should you create sales orders and projects in a project-based services scenario?

• Create the sales order first.

• Create the project first.

• They can only be created together.

• There is no predefined sequence; it depends on your business

Where can you track team mood?

• In the desktop timesheet

• In the "Project to Go" mobile app

• In the "Time Recording" mobile app

• In the "Project Cockpit" mobile app

Which of the following is TRUE

• SAP ByD supports Project Type

• SAP ByD supports Process Variant Type Projects

• SAP ByD supports both Project Type & Process Variant Type Projects

• SAP ByD does not have Project Management functionality

Which of the following are capabilities of the marketing work center?

• Manage marketing documents, competitors, and competitor products

• Report on marketing success

• Manage target groups, campaigns, and response options

• All of the above

True or False - Project Order can be created from MS Project

• True

• False