Random CBT questions

Explain why sharing heritage is important to guest services

• It allows guest to experience,respect and understand more.

• It is required by government

  legislation.

• Colleges encourage its importance

• All of the above

What is the meaning of heritage?

• A way to do things

• Guest service assistance

• Understanding directions to get to a

  specific destination.

• A tradition or belonging to a

  specific community

Mr. Jones, a Canadian citizen is considering visiting Madinah after seeing a TV ad. This is an example of.

• Camping and Leisure

• His Wife's recommendations

• Promotion

• Previous Experience

Why is promotion crucial to the success of the hotel?

• People need to know the hotel is

  there not to visit.

• People will be interested in how

  much money the hotel makes.

• The hotel wants to know how much

  money people make

• The hotel will make more revenue

  when more people come.

Before using pictures in promotion online, it is important to follow which of the following?

• Legal Marketing

• Legal Requirements

• Legislation Markets

• None of the above

It is important to _____________________, before using images

• Ask permission

• Take the picture yourself

• None of the above

• Post the picture

What is the best and easiest way for people to access local

information?

• People should access information

  from the roads

• Online and relevant social

  organizations

• Through magazines and newspapers

• None of the above

The best way to share for local culture and heritage to foreigners

• Through marketing and

  promotions

• On Television

• Through Talking

Can you select the best way to identify the cost of sales of guest services?

• swot

• pest

• kpi

• benchmarking

What approach would you use to upsell a superior room to a guest?

• Make sure guests know what

  options are available

• Upsell throughout the guest cycle

• Avoid being too pushy

• contact the guests

  in the days

  prior to their arrival and offer an

  upgrade