Achieving Quality production

Quality Means

• Producing goods or service with high quality

• Producing goods or service with high cost

• Producing goods and service that meets customers expectation

• Option A and C

Quality control in a factory is usually achieved by:

• testing all completed products
• testing a sample of completed products
• asking customers to check quality

Quality assurance means:

• checking  all finished products for faults
• setting quality standards at all stages of products
• assuring customers that products are of the highest standard
• assuring workers that the work they do is of a high quality

Which one of the following is not a disadvantage of quality control?

• Expensive to pay employees to check the products
• Doesn't find why the fault occurred
• Some faulty products may be discovered
• Increased costs if faulty products are scrapped

Which one of the following is a disadvantage of quality assurance?

• Tries to eliminate faults
• Expensive to train employees to check products
• Customer complaints are reduced
• Expensive to train quality control inspectors

Which one of the following is a feature of total quality management?

• All the production will be sold
• Quality is built in to every part of the production process
• More inspectors are needed to check on quality
• No customers will complain about the product

The best definition of a quality product is one that

• meets all legal requirements

• is tested by the quality control inspectors

• meets customers expectations

• is made of high quality materials

Total quality management aims to achieve the _____ objective

• 'right first time'

• 'customer assurance'

• 'replace if not right'

• 'testing every product'

The most likely benefit to a business from achieving and maintaining high quality standards is high ______

• labour turnover

• customer turnover

• customer loyalty

• rate of rejected products

Quality assurance only applies to manufacturing businesse

• True

• False