diploma revision-3

Which

action is an exmaple of escalation?

• Confirming correct equipment details in the asset register.

• Referring to the FAQ section of the knowledge database.

• Transferring a support call to a 2nd line technician.

• Responding to a support call with highest priority.

Which

software allows applications to function?

• Operating System.

• Disk formatter.

• Anti-malware.

• File copier.

When

will user training be most

useful?

• After new software license terms have been issued.

• Following a change in the location of installation files.

• After the menu layouts have been altered.

• Following the addition of new device drivers.

What

will help identify the cause of slow keyboard response?

• Reformat the hard drive.

• Defragment the fixed disk.

• Monitor the processes in use.

• Reconfigure the gateway router.

What

term describes buying support from another organization?

• Virtualization.

• Fragmentation.

• Opensourcing.

• Outsourcing

Which

device is capable of managing multiple print queues in an organization?

• Hub.

• Modem.

• Router.

• Server.

Which

condition indicates a hard disk is about to fail?

• Blue screen appears.

• Flickering driver light.

• Flashing power LED.

• Unpleasant smell appears.

What is another name given to 'proprietary software'?

• Open source software
• Bespoke software
• Tailor Made software
• Closed source software

Which of the following is not 'open source' software?

• Linux
• Ubuntu
• Open Office
• Windows 10

Which of the following is not 'proprietary' software?

• Windows 10
• MAC OSX
• Audacity
• McAffee