diploma revision-3
Computers
University
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25 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which
action is an exmaple of escalation?
Confirming correct equipment details in the asset register.
Referring to the FAQ section of the knowledge database.
Transferring a support call to a 2nd line technician.
Responding to a support call with highest priority.
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which
software allows applications to function?
Operating System.
Disk formatter.
Anti-malware.
File copier.
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When
will user training be most
useful?
After new software license terms have been issued.
Following a change in the location of installation files.
After the menu layouts have been altered.
Following the addition of new device drivers.
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What
will help identify the cause of slow keyboard response?
Reformat the hard drive.
Defragment the fixed disk.
Monitor the processes in use.
Reconfigure the gateway router.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What
term describes buying support from another organization?
Virtualization.
Fragmentation.
Opensourcing.
Outsourcing
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which
device is capable of managing multiple print queues in an organization?
Hub.
Modem.
Router.
Server.
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which
condition indicates a hard disk is about to fail?
Blue screen appears.
Flickering driver light.
Flashing power LED.
Unpleasant smell appears.
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