1103 Report Recommendations

Choose a logical recommendation based on the major finding from Chart 1:

• Hospital fees should be reduced.

• Clients should learn that running a hospital is expensive.

• Hospital staff should be fired and replaced with new staff.

• Hospital staff should receive better training in customer service.

Choose a logical recommendation based on the major finding from Chart 2:

• AMC Hospital should fire it nurses and replace them with fresh graduates.

• AMC Hospital should increase its doctors’ salaries by 30%.

• AMC Hospital should create brochures for its customers/patients to follow the advice of doctors.

• AMC Hospital should provide better training for its nurses.

Choose the best TWO recommendations based on important findings from both Charts 1 and 2. Pay attention to the percentages:

• AMC Hospital staff should provide better training for its staff and increase doctors’ salaries.

• AMC Hospital should decrease doctors’ working hours and increase their fees.

• AMC Hospital should provide better training for its staff and nurses, and hire a new cleaning company.

• AMC hospital should move to a newer building and replaces all its staff and nurses.

Choose a logical recommendation based on the major finding from Chart 1:

• SOLO should improve its website and use better and clearer images of its products.

• SOLO customers should notify customer service when they don’t arrive on time.

• SOLO customers need to make sure they order products in the right size.

• SOLO should improve its delivery system by adding delivery trucks and hiring more drivers.

H & B Hotel has a budget of 120 thousand dollars. Choose the best recommendations based on important findings from Charts 1 and 2.

• H & B Hotel should train its employees and hire a new cleaning company because these were among the most common issues reported by customers, and because both are within the allocated budget.

• Because of the limited budget, H & B Hotel should only renovate the bathrooms.

• Because renovating bathrooms is too expensive, H & B Hotel should ignore customer requests and promote the new balconies.

• H & B Hotel should fire its employees, renovate the bathrooms, and hire a new cleaning company.