Milady - Chapter 2 Review

______ establishes the purpose and values of an institution, provides a sense of direction by defining guiding principles and clarifying goals.

• vision statement

• mission statement

• budget outine

• guidelines

What action is the best example of a long-term goal?

• becoming a salon owner

• getting to class on time

• completing a review packet with 200 questions

• graduating from Cosmetology school

______ is the unhealthy compulsion to do things perfectly due to the fear of taking risks and making mistakes.

• Procrastination

• Arrogance

• Perfectionism

• Scheduling

Being honest, courteous & sincere; maintaining client confidentiality and participating in continuing education are some examples of ______ behavior.

• ethical

• regulatory

• faithful

• smart

Professionals who practice active listening and have non-verbal & verbal skills, are effective at _____.

• creative inspiration

• communication

• goal setting

• manners

What term refers to having talent such as painting, acting, cutting hair, applying makeup, as well as possessing unlimited inner resources of ideas & solutions?

• Motivation

• Visualization

• Productivity

• Creativity

A combination of understanding, empathy and compassion can best be described as _____.

• stabitity

• professionalism

• diplomacy

• sensitivity

_____ means to order tasks on a to-do list from most important to least important.

• Problem-solving

• Assisting

• Visualizing

• Prioritizing

_____ is based on inner strength and begins with trusting your ability to achieve set goals.

• Self-actualization

• Mental strength

• Self-esteem

• Mental energy

Arriving to work on time, starting the first client as soon as they arrive and staying on schedule are good examples of real-life ____.

• ethics

• time management

• visualization

• mission planning