Outsourcing Call Centres

What is a TNC?

• Three-National Countries

• Three-National Companies

• Trans-National Company

• Trans-National Country

Name a famous TNC. e.g. McDonalds

Name a company that has call centres in India

What is SEA-WE-ME-3?

• Satellite internet

• Underwater internet cables

• The name of a famous boat

• The name of a famous satellite

When was SEA-WE-ME-3 completed?

• 1991

• 1999

• 2005

• 2012

How many people do UK call centres employ?

• 90,000

• 300,000

• 400,000

• 700,000

Why is India a good place for TNCs to put their call centres? Tick the ones you think are correct.

• It is close to the UK so easy to make calls

• English is well spoken in India

• Their workers/labour cost a lot

• They have good ICT skills and well connected to the internet

How much cheaper was it for Aviva to employ workers in India?

• 10%

• 30%

• 40%

• 70%

Having call centres in India has benefits for India as well as the trans-national company.

• True

• False

How many jobs does Aviva provide in India?

• Over 50,000

• Over 100,000

• Over 5,000

• Over 1,000