Inman D3-4 pt7

Employees of a congregate feeding program serving an Orthodox Jewish community are not allowed to bring food items into the facility. This is related to Jewish dietary laws that state:

• a. kosher foods should not be allowed to mix with non-kosher foods
• b. consumption of fruits and vegetables are restricted to the noon meal
• c. only unleavened bread or matzo products are allowed in a 1
• d. no pork or shellfish are allowed in a kosher kitchen

A tactic that increases the sale of services through publicity is known as:

• a. pricing
• b. targeting
• c. promotion
• d. segmentation

A facility with a labor turnover rate of 50% also experiences numerous equipment malfunctions, Both problems might be resolved through improved:

• a. employee training
• b. repair standards
• c. equipment quality
• d. ergonomics

To implement an efficient staffing plan and adhere to budget constraints, the Dietitian can ensure labor costs are controlled by:

• a, master schedules
• b. job descriptions
• c, compensation changes
• d. cross-training

When a manager updates the Director about activities occurring on the patient trayline, he is demonstrating which managerial role?

• a. interpersonal
• b. informational
• c. technical
• d. decisional

A Dietitian who wishes to delegate work to a subordinate should first:

• a. evaluate employee skills and task difficulty
• b. give the employee the authority to make decisions
• c. give the employee the information needed to complete the task
• d. ensure that the employee has the necessary materials and funds

Mat is the best example of delegation?

• a. tell the employee what to do
• b. allow the employee to change procedures to achieve desired outcome
• c. require the employee to provide daily progress reports
• d. select an employee who is interested in management

Employees are consistently late returning from breaks. The Dietitian should first:

• a. have all employees clock in and out for breaks
• b. analyze activities to identify the best break times
• c. discipline tardy employees the next time they are late returning from breaks
• d. meet with all employees as a group and solicit recommendations for improvement

Employees complain the performance appraisal process is highly subjective and unfair. The Manager should prepare objectives that:

• a. meet the mission and goals of the department
• b. are developed with input from the employees
• c. emphasize the employee's best skills
• d. are clear and reasonable

A Diet Aide was injured in a car accident and is still not able to perform a majority of her duties after a period of recuperation. To comply with the Americans with Disabilities Act, the manager should:

• a. create a new position that the employee can perform
• b. transfer the employee to another department
• c. hire another employee to assist the Diet Aide
• d. ask the employee to provide written recommendations from their physician