Quality Business Studies

Quality is a structured approach to

• Reducing process variability

• Increasing customer satisfaction

• Lowering Defects

• Improving Processes

• All of the above

Which of the following best describes quality?

• The service provided to a customer before, during and after purchasing.

• Products being made to a high standard to meet customer needs.

• A high level of productivity.

When products are checked at each stage of production, what is this an example of?

• Quality control

• Quality circles

• Quality assurance

When products are checked at the end of the production process this is called

• TQM

• Quality control

• Quality assurance

When a company has the lowest cost, the highest quality or the first-ever product of its kind

• It is said to have a USP

• It is said to be in an infant industry

• It would have the highest market share

The difference between quality and TQM is that in the scope

• True

• False

The difference between TQM and quality is that

• TQM deals with the some parts of the process of production not everything.

• Quality deals with the entire process of production. Everything from accounting to the work environment all has a part to play in creating quality goods and services.

• TQM deals with the entire process of production. ... Everything from accounting to the work environment all has a part to play in creating quality goods and services.

What happens when a business produces faulty goods?

• It increases costs

• It increases costs and damages the reputation of the firm

• It is an example of Total Quality Management

What group of people sit and discuss production methods in Quality Circles?

• Customers and Suppliers

• Managers and Suppliers

• Employees and Managers

What do most customers buying budget products expect?

• Poor quality

• Standard quality

• High quality