09 Facilities Management Y1

What is the term for the functional areas of the hotel in which employees have extensive guest contact, such as food and beverage facilities and the front desk?

• Back of house

• Front of house

• Management

• Service

_____________ is a staff-only area of the hotel, used for functional purposes, such as storage, break rooms, offices, engineering, and maintenance.

• Back of house

• Front of house

• Service

• Both a and b

It is the responsibility of the facilities management department to make certain that the outside areas are as well maintained as the lobby, guestrooms, and other inside guest spaces are properly maintained.

• True

• False

It is important to maintain the inside of the facility because once a guest is in residence, they will begin to notice all the details of the interior space.

• True

• False

The structural frame of a building is the same as the exterior walls of a building.

• True

• False

1. All of the following are methods for determining when maintenance is required EXCEPT:

• Creating a guide for proper maintenance of each item needed repair

• Detecting maintenance needs during a routine inspection

• Following manufacturers’ guidelines for proper maintenance

• Receiving reports of items requiring maintenance

Guests expect to stay in a fully functional hotel. The responsibility of delivering on these expectations falls to which department?

• Facilities management

• Food and beverage

• Housekeeping

• Security

The housekeeping department is not an important part of the preventive maintenance process.

• True

• False

Repairs shall never require a guestroom to be removed from available inventory because this would result in loss of revenue.

• True

• False

Always use the manufacture’s guidelines when repairing expensive equipment.

• True

• False