Customer service does not impact customer experience.
Customer Service

Quiz
•
Other
•
9th Grade
•
Medium
Mary Parker
Used 204+ times
FREE Resource
26 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
False
True
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How you say something is NOT as important as what you say.
False
True
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To listen completely to a customer, you should focus on what the customer is saying and not what you plan to say in response.
False
True
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An open question
requires only a one-word or short answer.
requires more than a yes or no answer and encourages the customer to provide more information.
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When at work, you do not represent the company in all you say and do.
False
True
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
You should care about customer service, as an employee, because poor customer service translates to lost revenue.
False
True
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Which of the following are ways companies gather customer feedback?
Social media
Customer Complaints
Surveys
All of the above
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