Customer Service

Customer Service

9th Grade

26 Qs

quiz-placeholder

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Customer Service

Customer Service

Assessment

Quiz

Other

9th Grade

Medium

Created by

Mary Parker

Used 206+ times

FREE Resource

26 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Customer service does not impact customer experience.

False

True

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

How you say something is NOT as important as what you say.

False

True

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

To listen completely to a customer, you should focus on what the customer is saying and not what you plan to say in response.

False

True

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An open question

requires only a one-word or short answer.

requires more than a yes or no answer and encourages the customer to provide more information.

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When at work, you do not represent the company in all you say and do.

False

True

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

You should care about customer service, as an employee, because poor customer service translates to lost revenue.

False

True

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which of the following are ways companies gather customer feedback?

Social media

Customer Complaints

Surveys

All of the above

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