07 Front Office Operations Y1

The front office operation encompasses the areas of front desk, uniform services, concierge, cashiers, and _____________.

• Night audio

• Night audit

• Night desk

• Night operation

The front office operation is headed up by the:

• Front Desk Manager

• Front Office Manager

• Front Office Supervisor

• Front Office Supervisor

Having a network of resources within the ________________, along with the skill of reading the guest, makes it possible to offer options most likely to meet guest expectations.

• Geographic region

• Local community

• Property

• Statewide area

Which of the following is not an area of the hotel with which the front office staff interacts:

• Housekeeping

• Offsite recreation

• Sales and Marketing

• Security

The front desk is the starting point for involving guests in the various green programs in use by the hotel. Hotel green practices include:

• Refusing, recycling, reducing

• Reusing, reclaiming, reducing

• Reusing, recycling, reducing

• Reusing, recycling, remaining

In a large, full-service resort property, the front office manager reports to the _____________.

• Director of Sales & Marketing

• Executive housekeeper

• General Manager

• Rooms Division Manager

The rooms division consists of two departments:

• Front office and engineering

• Housekeeping and engineering

• Housekeeping and the front office

• Security and front office

In smaller, economy hotels, the rooms division category may not exist at all.

• True

• False

The process used to predict the sales of guestrooms and the rate that should be charged for a specific time of year is called:

• Forecasting

• Fore-knowledge

• Formalizing

• Fortune telling

An occupancy ratio derived by dividing net rooms revenue by the number of rooms sold is:

• An American daily rate

• An average daily rate

• An average daytime rate

• An average double rate