Business Communication

All true communication must have the following:

• A sender and a receiver
• A speaker and a listener
• A hearer and a listener
• A speaker and an interpreter

When you greet your client. You would greet them by saying:

• Hi

• Good morning Mr.ABC / Sir

• Hey dude

• Hello

What information should be included in the final paragraph of a letter or email?

• Your contact details

• The subject of the letter or email

• More information on the topic

• A proposal or call for action

Which of the following is a disadvantage for emails?

• Limited number of recipients

• Difficult for the receiver to determine the tone of the email

• Speed

• Lack of possible detail

Oral communication consists of anything that is written.

• True

• False

How we sit, stand, and use facial expressions all send nonverbal messages.

• True

• False

Which of the following is NOT an example of written communications?

• Tweets

• A conversation between co-workers

• Blogs

• Emails

When working in a team, which of the following is a particularly important skill?

• Writing Skills

• Collaborations skills

• Graphic design skills

• Technical skills

To write effectively in school and the workplace, you should

• know your audience, focus on content and style, proofread thoroughly and revise accordingly.

• know jokes, focus on yourself, and style, proofread

• know information, focus on style, proofread thoroughly and revise accordingly.

• know your audience, focus on content of proofreading

In the business world, people are often measured by their:

• Degree(s)

• Social status

• Soft Skills

• Hobbies and Technical skills