
Communicating Value to Customers
Authored by Christina Velazquez
Life Skills
10th - 12th Grade
Used 36+ times

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17 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does it mean to build rapport?
Telling a customer whatever they want to hear
Establish a relationship with a potential customer built on respect and trust
Asking them to buy your service or product multiple times
Not taking no for an answer
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
An unexpected sales call is called
A referral
Data mining
A cold call
An objection
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
To successfully sell your product or service (as a sales person) you have to:
Be insistent
Carefully listen and answer questions thoughtfully
Highlight the features of your solution
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How do you get a referral?
Use your network of current contacts
Talk to strangers on the street
Through calling people from a list of potential customers
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What does it mean to close the sell?
Ending the conversation
Telling them about your product or service
The end of your Elevator Pitch
Ask for a commitment or the business
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
A prospect is another name for
A potential customer
An established customer
An objection
A marketing strategy
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Document used to detail a complex sale?
Product placement
Order form
Sales Contract
Direct Mail
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