SPCH 1318 018 Week One Quiz

Research from Parker (2004) suggests that interpersonal skills play an important role in __________.

• preventing workplace violence

• increasing workplace violence

• increasing medical mishaps

• restricting doctor/patient relationships

The principle of __________ states that interpersonal communication can take place only to the extent that the people talking share the same communication system.

• adjustment

• nonverbal feedback

• intrapersonal communication

• integrity

__________ power exists when others believe you have a right—by virtue of your position—to influence or control their behaviors.

• legitimate

• referent

• expert

• reward

__________ refers to using more than one language in a conversation, often in the same sentence.

• interpersonal communication

• code switching

• intrapersonal communication

• critical thinking

__________ is a state of awareness in which you are conscious of your reasons for thinking or behaving.

• active listening

• passive listening

• mindlessness

• mindfulness

Horatio effectively communicates his thoughts in a clear, logical manner during meetings and has established a respectful, supportive environment in which his employees feel free to express their ideas. Horatio is demonstrating __________.

• ambiguity

• stimulus and response

• the principle of inevitability

• interpersonal competence