Quality Engineering - 1

In modern era, definition of quality is ...

• It is the least expensive

• It meets the customer’s needs

• It is produced by a famous manufacturer

• It has a well-recognized brand name

One of the following is not a quality cost:

• Appraisal costs

• Prevention costs

• Processing costs

• Failure costs

Quality Function Deployment (QFD) starts with identifying ...

• Engineering specifiaction

• Competitors benchmark

• Customer needs and requirements

• Product features

A methodology used to proof the product and process designs against possible failures is called ...

• Failure Mode Effects Analysis (FMEA)

• Quality Function Deployment (QFD)

• Design of Experiment (DoE)

• House of Quality

In QFD, the customer needs and requirements are known as ...

• Customer Satisfaction

• Voice of the Customers

• Customer Expectations

• Marketing Survey

In KANO model, there are four categories of customer requirements that have a different impact on customer satisfaction, which are ...

• Basic, Performance, Excitement, Reverse

• Basic, Indifferent, Performance, Reverse

• Basic, Indifferent, Excitement, Reverse

• Basic, Indifferent, Performance, Excitement

The requirements that will impact customer satisfaction proportionally to their availability is called ...

• Basic

• Excitement

• Performance

• Reverse

If we have 2 factors with 3 levels per factor and 10 replications in a design of experiment, we will have ...

• 8 treatment combinations and 80 experiment runs

• 6 treatment combinations and 80 experiment runs

• 8 treatment combinations and 60 experiment runs

• 6 treatment combinations and 60 experiment runs

When FMEA should be applied?

• After the product has launched

• After customer complaints

• During production time

• Early in the design and development cycle

Tags

NGSS.MS-ETS1-1

Below are included in the 8 dimensions of product quality defined by Garvin (1984), except ...

• Reliability

• Price

• Performance

• Serviceability

Tags

NGSS.MS-ETS1-2

NGSS.MS-ETS1-3

NGSS.MS-ETS1-4