POBF Midterm Review

A visual system of condensing material to show relationships and importance is which type of note-taking strategy?

• Cornell

• Charting

• Outlining

• Mapping

How would the historical events of WWI, WWII, and the Korean War be illustrated?

• Deductive Order

• Problem/solution

• Chronological order

• Most important to least important

When communicating effectively with a person who is one to take-charge, task-oriented, and focused on the end goal, what should you do?

• Be prepared

• Provide details

• Get to the point

• Show an interest

How is the method of organizing information with Deductive Order described

• It follows a linear or sequential movement.

• It supplies examples, stories, facts, or reasons first and then draws conclusions from them.

• It begins with “Here’s what the problem was” and ends with “Here’s how we solved it.”

• It starts with a generalization, and then supported by facts, research results, examples, and illustrations.

When planning to defend ideas objectively to others who may not understand or agree, what should you do before the presentation?

• Practice

• Thank critics

• Get prepared

• Control your body language

Which written communication is used when clients, independent contractors, industry colleagues and other individuals NOT working directly for the company are to receive a letter?

• Format

• Internal

• Modern

• External

When working on a group project, a team member is enthusiastic, listens patiently, and shows interest in others input. This team member is using which communication style?

• Analyzer

• Collaborator

• Controller

• Socializer

A business letter helps promote the business image when communicating with whom?

• The Outside World

• Top Management Only

• Employees on internal projects

• Multimedia business presentations

What is the purpose of the carbon copy field in an outgoing message

• It keeps identities withheld from the reader.

• It is protects the privacy of the copied email recipients.

• It is used when something valuable is added to the conversation.

• It informs the reader that copies have been distributed to the individuals named.

What are the characteristics when writing a professional email for the target audience?

• Cited, Complete, Criticized

• Complete, Concise, Clear

• Classify, Compare, Contrast

• Complete, Concern, Clarifying