MGT100 201960 Exam Practice

In the model of the communication process, ____ makes senders aware of possible miscommunications and enables them to continue communicating until the receiver understands the intended message.

• encoding

• noise

• transmission

• feedback

Noise can occur when:

• the sender isn’t sure of what message to communicate

• the message is not decoded properly

• the message is not encoded properly

• any of the options given

The three formal communication channels in organisations are categorised as:

• hierarchical, functional and organisational

• downward, horizontal and upward

• horizontal, vertical and grapevine

• upward, dyadic and downward

The ____ communication channel is the system of official channels that carry organisationally approved messages and information

• downward

• upward

• horizontal

• formal

Which of the following statements about informal communication in organisations is true?

• The informal communication channel is also called the conduit.

• Informal communication channels are primarily developed as a way to handle management that is perceived as the enemy.

• Information carried by informal communication channels is estimated to be 75 to 95 per cent accurate.

• The best management strategy to controlling informal communication is to withhold information they wish to keep from employees.

____ is a kind of one-on-one communication used by managers to improve an employee's on-the-job performance or behaviour.

• Downward guidance

• Coaching

• Counselling

• Leading

____ is communication with someone about non-job-related issues that may be affecting or interfering with the person's performance.

• Coaching

• Leading

• Counselling

• Directing

Kinesics and paralanguage are two kinds of:

• communication channels

• perceptual errors

• verbal communication

• non-verbal communication

Written communication would be preferable to oral communication when:

• immediate feedback is needed

• messages are complex and ambiguous

• messages are emotion laden

• messages are very simple

________ is responsible for developing tactical plans that specify how the company will use resources, budgets and people over the next six months to two years to accomplish specific goals within its mission.

• An action team

• Middle management

• Planning staff

• A change agent