Day 3

Where would you go to check your pay slip for the coming pay period?

• Habitat

• Objective

• Empower

• PANDA

Which one is not a Department value?

• Courage

• Respect

• Empathy

• Acknowledgement

• Trust

True or False - HAGIS is the data base we use for work

• True

• False

What is the name of our Knowledge Management tool?

• Search Party

• Panther

• Panda

• iDirect

How often should you be updating your timesheet?

• Daily

• Weekly

• Monthly

• Yearly

True or False – It is acceptable policy to plug your iPod or telephone into your work computer

• True

• False

Janice just locks her computer when she finishes for the day. Did Janice follow the correct process?

• Yes

• No

You have locked yourself out of your computer and have called IT for help. IT support Amandeep is requesting your password to unlock your account, should you give it to her?

• Yes

• No

Roberta has just finished an interaction with her customer and is in the process of issuing maintenance. Half way through she remembers she needed to send an email to her gardener regarding her landscaping. Roberta figures since there are only 5 calls in the Queue she will quickly send off the email using her work account before she finishes issuing her customers work.

Roberta hasn’t followed the correct process, what should she have done instead?

• Sent the email after she issued the work.

• Waited until there were no calls in the Queue.

• Sent the email outside of work time.

• Roberta shouldn’t be using her work email for personal matters