OB-Chapter 2- Conestoga

According to the MARS model, _______ represents the forces within a person that affect the direction, intensity, and persistence of voluntary behaviour.

• motivation

• personality

• values

• ethics

In the MARS model, all of the following factors directly influence an employee's voluntary behaviour and performance, EXCEPT:

• motivation

• role perceptions.

• situational factors.

• moral intensity.

• Ability

Aptitudes, skills, and competencies all fall under which of the following concepts?

• Motivation

• Personality

• Values

• Ethics

• Ability

All technical employees at a paper mill take a course on how to operate a new paper-rolling machine. This course will improve job performance mainly by altering employee:

• aptitudes

• role perceptions

• motivation

• organizational citizenship

• learned capabilities

According to the MARS model of individual behaviour, which of the following is NOT a role perception problem?

• The employee lacks the proper tools to perform the job.

• The employee knows two different ways to perform a particular task, but unknowingly chooses the method that the organization does not want its employees to use.

• The employee doesn't realize that a particular task is part of his or her job

• The employee places more emphasis on the quantity of work whereas the organization wants more emphasis placed on the quality of work.

• The employee believes that the company wants him or her to spend more time with clients, whereas the company really wants client requests processed more quickly.

Companies can improve employee performance through situational factors by:

• asking employees about the things that motivate them.

• testing employee skills and knowledge before they are hired.

• providing training so employees learn the required competencies.

• redesigning the job so employees are only given tasks within their capabilities.

• asking employees to identify problems they experience with time and resources, then removing those obstacles to job performance.

Which of the following refers to goal-directed activities under the individual's control that support organizational objectives?

• Competencies

• Task performance

• Aptitudes

• Direction

• Motivation

Sabotage, threatening harm, and insulting others represent:

• three forms of counterproductive work behaviours

• the most common forms of organizational citizenship

• three dimensions of Schwartz's values model.

• evidence of people with an introverted personality.

• behaviours that are no longer found in organizations.

Organizational citizenship refers to:

• the employee's right to vote for the company president.

• employee behaviours that extend beyond normal job duties

• the organization's obligations to society.

• the organization's attachment to a particular country rather than being a global entity.

• the organization's obligations to society and the organization's attachment to a particular country rather than being a global entity.

The main explanation why personality becomes more stable over time is that:

• as we age we form a clearer and more rigid, self-concept.

• life experiences cause personality to become more hidden from view.

• people become less open to new experiences.

• people become less adaptable to change as they get older.

• with the passage of time our human capital deteriorates