Verbal Communication

1. In order for effective verbal communication to occur, the message must be clear and ______________.

• A. Present

• B. Interpreted

• C. Concise

• D. Withheld

1. Persons in LPSCS careers must effectively communicate with:

• The Public

• Co-workers

• Supervisors

• All the Above

1. Slang terminology should always be used in order for the public to understand the message being conveyed.

• True

• False

Written communication should have all EXCEPT the following:

• Moderate speed of speech

• Correct Grammer

• Correct Punctuation

• Correct Spelling

The individual who analyzes and interprets the message is the:

• Speaker

• Message

• Receiver

• Feedback

1. Legal terminology should be modified or defined.

• True

• False

1. Which of the following can be a distraction which can interfere with communication?

• Impaired Vision

• Facing the Receiver

• Inclement Weather

• Good lighting

Denial is a __________________________________.

• Communication Skill

• Defense Mechanism

• Therapeutic technique

• Alternative method of communication