Professional Communications Chapter 1 & 2 Review

The attitude an individual projects with the tone and pitch of his or her voice is _____.

• Paralanguage

• Haptics communication

• Context

• Professional Communication

_____ is a belief or generalization about a group of people with a given set of characteristics.

• Culture

• Diversity

• Stereotype

• Abilities

Verbal communication includes all of the following except _____.

• making requests

• giving information

• participating in meetings

• sending an e-mail response

_____ incorporates written, verbal, visual, and digital communication to provide factual information that is usable in the workplace.

• Corporate communication

• Professional communication

• Business communication

• Lateral communication

A series of actions on the part of the sender and the receiver of a message and the path the message follows is called _____.

• Communication process

• Verbal communication

• Formal communication

• Informal communication

The use of English by those with a different native language is known as _____.

• Standard English

• Business communication

• Professional communication

• English as a second language (ESL)

Which of the following describes an action, behavior, or attitude that sends a message to the receiver?

• Nonverbal communication

• Translation

• Informal communication

• Receiving barrier

Maintaining a safe workplace is the responsibility of the _____.

• Leader

• Employee

• Employer and employee

• Employer

_____ includes age, race, nationality, gender, mental ability, physical ability, and other qualities that make an individual unique.

• Diversity

• Culture

• Stereotype

• Abilities

Casual sharing of information with no customs or rules of etiquette involved is called _____.

• Communication process

• Verbal communication

• Formal communication

• Informal communication