Business Admin Level 3 Multiple Choice Practice: Communication in a Business Environment

Identify the groups that you would communicate with internally.

• Senior managers

• Your organisations biggest client

• Your line manager

• Your stationary suppliers

Identify the three social networks from the list below

• Facebook

• Linkedin

• Twitter

• Prolinked

Identify the online communication channels.

• Post it note message

• Google hangout

• Letter

• Skype

Read the question fully before answering.

What are the advantages of rehearsing a presentation?

• Gives an idea of timings

• Builds confidence

• Allows a check of the room set up

• Opportunity to identify mistakes

• All of the above.

When communicating verbally what would you need to consider?

• Spelling

• Tone of voice

• Punctuation

• Choice of language

What is the maximum number of characters in a "Tweet"?

• 140

• 220

• 280

• 340

What can you do to make to make sure your message is being understood?

• Ask questions

• Keep repeating the same message

• Observe the other persons body langiage

• Look for facial expressions

When you have completed a piece of written work, what must you do?

• Use the spell checker

• Put in some extra commas

• Check for spelling and grammar

• Insert a # tag

If you are presenting to a group of people what would you need to consider about your verbal communication?

• Tone of voice

• The catering options

• Pace

• Formality of your language

Which of the following are a misuse of digital media?

• Making negative comments about colleagues

• Liking you local sports team

• Posting a picture that has been passed by the marketing department

• Criticising your competition